Q: What if I am not satisfied after receiving the sunglasses?
A: Within 15 days of receiving the product. You can apply to us for return and refund, free return in the United States.
Q: What do I do if my package was damaged?
A: Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
Q: When will I receive the refund?
A: The refund will be credited to the payment account originally used for the purchase.
If you used a PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.
If you used a credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card for about 30 days. 30-day is the maximum time, and in most cases, the refund will be reflected on your account in about one week, depending on the processing time of your bank.
Please feel free to contact us if you don't receive the refund within the days listed above.
Q: How to return the items?
A: To start a return, you can contact us at firstname.lastname@example.org or chat with us. If your return is accepted, we’ll send you a return shipping label (only for US free return), as well as instructions on how and where to send your package. For other countries, we will send you our return address Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
What kind of products can we return?
About Sunglasses & Frame: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
About Myopic Glasses: Each pair of myopic glasses is tailored to the buyer's needs (pupil distance and SPH). That is, each pair of myopic glasses is unique. So myopic glasses are not returnable once sold! After the buyer places the order, we will confirm with the buyer, again and again, to ensure that there is no problem with the products purchased.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.